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Need to recover your account or lost your account progress?

Discussion in 'General' started by Frost, Sep 22, 2017.

  1. Wynnz

    Wynnz New Member

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    I’ve lost my account today
    Please I don’t know what to do!!!!!
     
  2. Ishtvaan

    Ishtvaan Moderator Staff Member

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  3. RedOne

    RedOne Well-Known Member

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    I've been waiting for months after numerous emails. Still zero response..
     
  4. Elaa91

    Elaa91 Member

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    Hi guys. I lost my progres..fortunately i made a backup...now tht i hv installed the game and online server hv my old progress. But my backup hav my "recent progress" any idea how to restore the backup i hv??
     
  5. Ishtvaan

    Ishtvaan Moderator Staff Member

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    Hello survivors! Since cases of losing accounts became more frequent we’ve prepared a guideline with few tips for you. Please keep this info and share it with other players.

    1. Make sure to agree to connect the game to Google Play/Game Center when you launch the app for the very first time.

    2. Check if your account is connected in the Setting section. There should be only the Disconnect button.

    3. If your account is still not linked, you need to connect it in the Settings menu. Just open the menu, tap the Connect button and choose the account you need in Google Play/Game Center.

    4. If all steps above don’t work, please, contact our tech support team at kefirgames.helpshift.com

    5. Open Settings and tap on the server’s name so you could see your User ID. Make a screenshot and keep it in some safe place. We hope you won’t need it but in case something terrible happens, you will be able to use your old ID for contacting the tech support team.

    6. DON’T REINSTALL THE GAME, IF THERE IS NO NEED IN IT! Reinstalling the game too frequently may result in progress loss issues.

    7. Some players experience problems with entering the game right after the update is released. Just wait for a while - usually these issues are resolved within a short period of time.

    8. Don’t hurry to follow advices from other players. All situations are different and a solution for one player can completely ruin your account.

    9. Cheats, hacks and mods will help you to lose your account sooner or later.

    10. And the final one - never tell your login and password to anyone. There is only one person who needs it - yourself.


    [​IMG]

    Source: LDOE FB page
     
    Z Killer likes this.
  6. VanUnamed

    VanUnamed New Member

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    so is the new update safe to install? i havent signed in on google nor I have the screenshot, so before I brick it I'd like to know if it's safe or I have to wait?
     
  7. nthnlws

    nthnlws Active Member

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    Works fine for me. I don't know what else to say. Why don't you sign into google?
     
  8. VanUnamed

    VanUnamed New Member

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    because I have linked another account with zero progress and I would need to install an emulator on my pc to disconnect that first :(
     
  9. nthnlws

    nthnlws Active Member

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    Try Bluestacks. That is what I use to play. You should also be able to delete your progress from within Google play.
     
  10. Feri

    Feri New Member

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    Connect button now don't work, i accidentally disconnected mine and now can't reconnect, what have i to do?
    I am android user by the way
     
    Last edited: Apr 14, 2018
  11. ZombieTom

    ZombieTom Active Member

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    that happened to me a few times - especially after updates. just try a few times per day and hopefully it will finally connect (this is what happened to me).
     
  12. VanUnamed

    VanUnamed New Member

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    i finally managed to disconect the other "progress" but my connect button doesn't work
     
  13. Henry77940

    Henry77940 Active Member

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    I've hread a rumor that kefir is working on it.
     
  14. Laurie buttigieg

    Laurie buttigieg New Member

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    I’ve just lost everything I was level 99 had the chopper about 10 level 3 dogs and about 4 level 4 crazy amount of resources and guns etc
    Emailed them about 4 days ago and all I’ve had is an email saying there busy !!!!
     
  15. Laurie buttigieg

    Laurie buttigieg New Member

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    Yes that’s exactly what’s happened to me
     
  16. Laurie buttigieg

    Laurie buttigieg New Member

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    Have they contacted you about it ???
     
  17. Laurie buttigieg

    Laurie buttigieg New Member

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    Did it ever get restored??
     
  18. RedOne

    RedOne Well-Known Member

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    Nope never..
     
  19. Henry77940

    Henry77940 Active Member

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    No, not officially. I sent them an email and they replied with bot. I've not heard from them.
     
  20. ApplicationError

    ApplicationError New Member

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    I also lost my progress and account. I sent them an email, but no reply yet. I've called my bank and they are willing to dispute the ~$230 I've spent so far on the game -- but I much rather get my account back. Is there a secret batphone to their support?
     

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